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In This Review:

Companion Protect Pet Insurance Review (2025 Guide)

By:
Quartz Advisor Reviews Team
By: Quartz Advisor Reviews Team QZ.com
12/20/2023 10:13 AM

Underwritten by Aspen American Insurance Company, Companion Protect Pet Insurance Company is a popular pet insurance company that offers affordable pet insurance with extensive coverage. They offer a flat rate for pet insurance that stays in force for all of the dog’s life and, unlike some pet insurance companies, doesn’t increase as the dog gets older.

There are many reasons why pet owners choose Companion Protect Pet Insurance, including its thorough coverage, low deductibles, low co-pays and excellent handling of pre-existing conditions.

Companion Protect Pet Insurance: Overall Rating

4.1

The Bottom Line

Every pet insurance company comes with its unique strengths and weaknesses. To better understand the standout benefits and potential drawbacks of Companion Protect pet insurance, we will highlight Companion Protect’s coverage, plans, claims process and more. Keep in mind that all pet insurance providers have their own set of pros and cons, which you can consider when evaluating whether any of Companion Protect’s disadvantages could be significant concerns for you.

Coverage

When pet owners attempt to purchase pet insurance, it can be confusing at times. They want something simple that does not require days of comparing and researching. Companion Protect offers a simple process because it does not offer various different policies with each one more complicated than the one before. Companion Protect offers one comprehensive plan that provides coverage for the most common services, including accidents, illnesses, prescription medications, alternative therapies and similar vet services.

Here are a few of the things Companion Protect covers under illnesses.

Here are some examples of things covered under the accident portion.

  • Stitches
  • Being hit by car
  • Tooth and mouth injuries
  • Insect stings and bites
  • Eye scratches
  • Bites from other animals
  • Swallowing foreign objects

A Companion Protect policy also offers coverage for alternative care, such as herbal therapy, homeopathy, acupuncture, naturopathy and chiropractic. The premiums for most pet insurance policies are based on several factors, including the type of animal, breed of animal, sex, age and location. Companion Protect does not discriminate against certain breeds or certain age. A policy for a three-year-old dog requires a monthly premium of about $44.99. A policy for a three-year-old cat requires a premium of about $22.99. Get a quote based on your area and breed to determine what your monthly rate will be.

Limits

Regardless of how comprehensive a pet insurance company may be, there are still some vet services that are not covered under the pet insurance policy. Companion Protect is no exception to this rule. Here are some limitations of what Companion Protect may not cover.

  • Flea, heartworm, tick and similar parasite control medications
  • Vaccinations
  • Spaying or neutering
  • Dental care not caused by an accident
  • Declawing or dew claw removal
  • House calls
  • Boarding
  • Elective euthanasia not recommended by vet
  • Obedience training
  • Bathing or grooming
  • Cloned pets
  • Repeat injuries or illnesses coming from the same cause
  • Eating disorders
  • Vitamins or nutritional supplements

Deductibles

Many pet insurance companies offer various deductible amounts. Deductibles are the amount the owner must pay before the insurance will pay on the claim. They also offer various reimbursement amounts. Once again, Companion Protect makes things simple. They pay 90 percent of all covered services and require pet owners to pay a $50 deductible for each occurrence.

For instance, you bring your dog into the vet for a covered illness. If the total bill is $2,000, your portion of the bill is $195. This is based on $2,000 – $50 deductible equals $1,950. With a 90 percent reimbursement rate, you would be required to pay 10 percent of $1,950, which equals $195.

Claims

Filing a claim with Companion Protect is very simple and easy. You pay the bill and submit it to the insurance company. The claim is typically paid within a day or two. The process goes very quickly when you are going through the Vetwork Network, which is a network of veterinary service providers. There are various Vetwork partners throughout the United States. You’ll generally get discounted services when you choose a veterinarian in the network.

Another benefit of being part of the Vetwork Network is that Companion Protect pet owners are assured they can provide their pets with veterinary care when it’s needed. This is because they offer Vet Direct Pay. Vet direct pay is an agreement between the vet and Companion Protect that states that the vet will pay on the claim and pay almost immediately.

When you bring your pet in for veterinary services, the vet presents you with the bill upon services. You pay your $50 deductible and the co-pay, and the remainder of the bill is submitted to the insurance company for prompt payment. If you’ve visited a vet that is not part of the Vetwork Network, you can still file your claim over the phone, but you’ll have to pay a $100 deductible and a co-pay of $100 per claim.

Pre-approval may be required for certain vet services. These might include:

  • Surgical procedures
  • Tissue or organ transplants
  • Vet specialist fees
  • Hip dysplasia treatment
  • Covered services costing more than $2,500

Vetwork Partners also provide pets with one free wellness exam per year if they there under seven years old and two free wellness exams per year if they are seven years older or older. They also file the claim on behalf of the pet owner, so the pet owner doesn’t have to deal with the hassle.

Benefits of Using Companion Protect

Compare Companion Protect to Other Pet Insurance Companies

Company
Waiting Period
Money-back Guarantee
Maximum Enroll Age
BBB Rating
Compare Quotes
None
No
25 years old
N/R
Compare Quotes
14 days
Yes
No age limit
A
Compare Quotes
14 days for illnesses, 48 hours for accidents
Yes
14 years old
B-
Compare Quotes
14 days for illnesses, 48 hours for accidents
Yes
14 years old
A+
Compare Quotes
15 days
Yes
14 years old
A-
Compare Quotes
15 days
Yes
No age limit
N/R

Our Methodology

​​Here at Quartz, our research team looks to examine all pet insurance policies and comes up with reviews based on:
  • Coverage
  • Plan options
  • Cost 
  • Reputation
  • Customer service 
  • Species available
  • Wellness benefits 
We’ve created a 5-star rating system to score pet insurance brands based on a 100-point scale. To develop a list of the best pet insurance plans, we looked into plans, rating coverage, claims handling, reimbursements, deductibles, and limitations.  Each factor is weighted differently based on the following factors:
  • Monthly Pricing (25 points): How each pet insurance company charges for their plans is a crucial part of the decision-making process of the customer. Affordable rates and comprehensive coverage are the defining characteristics of providing the best pet insurance.
  • Coverage (20 points): We scored companies based on the treatments and procedures they cover. Providers offering broader coverage and more unique treatments received more points.  Pet insurance policies are not offered by all companies for older pets. Providers who have an age limit on the pets they cover were deducted points.
  • Plans (15 points): Pet insurance providers offer accident-and-illness plans, accident-only plans, wellness add-ons, and pet preventive care add-ons, so customers can choose the right plan for their pets. We also factored in costs to achieve the most comprehensible review for your pet’s needs.
  • Customization Options (10 points): You can ensure your pet only gets what they need by customizing your policy. A higher score was earned by providers who offered a greater range of annual limits, deductibles, and reimbursement rates.
  • Customer Service (10 points): We scored companies based on their website accessibility and usability, mobile apps, and grating points to companies with the most customer experience options.
  • Industry Reputation (10 points): We assessed each company’s industry reputation by reviewing up-to-date BBB ratings and accreditation information, as well as their years of experience in the industry.
  • Waiting Periods (10 points): Companies with shorter accident and illness waiting periods scored higher than companies with longer waiting periods.
Our team revisits each company’s information at the end of every month to make updates and ensure the information is as accurate as possible.