Toco Warranty Reviews
Explore Toco warranty plans, cost estimates, and customer reviews to learn if it’s the best extended warranty provider for your vehicle protection needs.
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Key Points:
- Our research team gave Toco an overall rating of 4.2 out of 5.0 stars based on its performance in categories like coverage, cost, transparency, and customer service.
- Toco offers four levels of coverage, and the level you qualify for depends on your vehicle’s mileage. Perks that come with each plan include roadside assistance, rental car benefits, and trip interruption coverage.
- If you’re looking for the best coverage to keep you from paying out-of-pocket for costly car repairs, we recommend getting quotes from Endurance, Carchex, and Olive–three providers ranking highly in our industry-wide review.
Every year, our research team analyzes dozens of car warranty providers to rank the best options for consumers. In this article, we’ll examine Toco based on criteria such as cost, coverage, and customer reviews from websites like the Better Business Bureau (BBB).
If you’re looking for more information on other warranty companies, we’ve provided insight into several other providers that have received top marks in our industry-wide review. You can get a free quote from them using the tool below.
An extended car warranty refers to mechanical breakdown coverage offered by a vehicle manufacturer. However, this term is often mistakenly used to describe coverage from third-party companies. Independent providers offer similar protection through vehicle service contracts, but we’ve used the terms interchangeably in this article for convenience.
Our Toco Warranty Review
We award Toco 4.2 out of 5.0 stars overall in our review. The extended warranty company is a relatively strong choice for comprehensive coverage options, and Toco warranty reviews from customers and experts are generally positive. The company also offers an online chat feature, which isn’t a given among the highest-rated warranty providers. And each plan comes with a membership to Openbay+, a program for discounted repair services.
While we appreciate Toco’s customer service options and its strong reputation, we don’t like how the company has a mandatory waiting period for coverage. See the table below for a breakdown of our overall Toco warranty rating by category.
| Overall Rating | 4.0/5.0 |
|---|---|
| Reliability | 4.3 |
| Coverage Plans | 4.3 |
| Pricing | 4.2 |
| Transparency | 4.1 |
| Customer Service | 4.4 |
Toco Warranty Customer Reviews
Gathering information from the Toco website only gets you so far. We recommend exploring Toco reviews from real customers to more accurately gauge the company’s operations.
We found that Toco has a 4.34 out of 5.0-star rating from customers through the BBB and a 4.6 out of 5.0-star rating through Trustpilot. Positive Toco customer experiences say that the company is quick to cover claims and delivers positive customer service experiences. However, several complaints state that Toco denied vehicle repair claims that customers thought would be covered with their plan.
Make sure to review your contract in detail before purchasing a Toco warranty plan to avoid complications.
About Toco Warranty
Founded in 2013, Toco offers extended auto warranties in all states except Alaska, California, Missouri, and Washington. It holds an A+ rating and accreditation with the BBB, and sells and manages its warranties in-house. Toco can cover vehicles up to 250,000 miles with its four coverage levels, and quotes are available through the company’s website.
See the table below for the pros and cons of an extended warranty with Toco.
Is Toco Warranty A Good Company?
Across all platforms, we see that Toco is prompt when answering complaints and finding workable solutions. As with any extended warranty company, there are positive and negative reviews, but most Toco warranty reviews are positive.
According to our research, there are still better options for customers seeking an extended car warranty. We recommend getting quotes from at least three top-rated providers to find the best car warranty company for your needs.
Toco Warranty Coverage Plans
Toco’s four warranty plans are known as Orange, Yellow, Blue, and Green–likely a play on the colorful mascot of the company, a toucan. Plans are available based on how many miles you have on your vehicle. The newer the vehicle, the more comprehensive level of coverage you’re eligible for.
See the table table below for a description of the coverage terms and details for all four Toco vehicle service contracts.
| Toco Warranty Plan | Odometer | Coverage Details |
|---|---|---|
| Orange | Up to 100,000 | Toco’s most comprehensive warranty plan covers most vehicle systems and components with only a short list of exclusions. |
| Yellow | 100,001 to 150,000 | This mid-level plan covers many components and systems, including the engine, transmission, brakes, steering, suspension, and high-tech electronics. |
| Blue | 150,001 to 200,000 | The Blue plan covers essential components and systems like the engine, transmission, and fuel system, along with cooling system, air conditioning, and electrical components. |
| Green | 200,001 to 250,000 | Covers basic components such as engine, transmission, and drive axle. Similar to a powertrain warranty. |
*Coverage is not available in Alaska, California, Missouri, or Washington.
What’s unique about Toco’s extended warranty plans is that your coverage level at the time of a mechanical breakdown is based on your odometer mileage. For example–say you purchased an Orange plan for your car with less than 100,000 miles. However, your car has more than 100,000 miles on it at the time of a breakdown. This means you’ll only have repair coverage on parts that a Yellow plan protects.
Toco Warranty Perks
All extended car warranties from Toco come with the following benefits:
- Roadside assistance: Includes battery jump-starts, flat tire changes, fuel delivery, locksmith services, and towing
- Rental car benefits: Includes $40 for every four hours of labor performed on your vehicle with a maximum benefit of $200 per repair visit
- Trip interruption coverage: Includes meal and lodging reimbursement up to $100 per day for three days when you experience a covered breakdown more than 100 miles from home
Toco Warranty Exclusions
Toco is forthcoming about exclusions with each coverage plan. These include:
- Aftermarket parts
- Pre-existing conditions
- Environmental damage
- Deceptive or inaccurate claims
- Damage from theft or vandalism
- Wear and tear parts, such as brake pads
- Breakdowns caused by vehicle negligence
- Damage from failing to properly maintain your vehicle
- Repairs from accidents covered by insurance companies
How To File A Claim With Toco
If your car breaks down, you’ll first contact Toco’s customer care team to help you get started on the claims process. If you need towing, a jump-start, or fuel delivery to get your car to a repair shop, you should take advantage of the roadside assistance benefits that come with your vehicle service contract.
Once your car is at a repair facility, you’ll provide the shop with a copy of your contract so that repairs can be diagnosed and authorized for completion. You must have authorization from Toco before repairs can be started. Toco will provide you with rental car reimbursement while your car is being repaired, and once it’s finished, the company will pay the shop directly.
Toco Warranty Cost
To get a free quote, you’ll need to contact a Toco rep via the company’s customer service phone number or fill out an online form. The average price of a Toco warranty plan will depend on the year, make, and model of the vehicle you drive as well as your chosen deductible.
Our research shows that the average cost of an extended car warranty is $982 per year. This average is based on quotes we’ve gathered from some of the top extended warranty providers in the industry. See a breakdown of this average by warranty type in the table below.
| Extended Warranty Type | Yearly Coverage Costs |
|---|---|
| Exclusionary | $1,056 |
| *Mid-Level | $937.00 |
| *Powertrain | $953.00 |
*Mid-Level and Powertrain data is pulled from 2023.
Toco Warranty Payments
Many Toco reviews cite relatively low monthly payments. There are affordable pay-as-you-go monthly contract options, low upfront costs, and no down payments with Toco coverage plans. However, you may incur additional costs if you cancel your Toco warranty, which we’ll outline in the section below.
Toco Warranty Cancellation
Unfortunately, you can’t transfer your coverage if you sell a used vehicle that remains under a Toco warranty. However, Toco does give you 30 days to decide if you want to keep the coverage. The company will refund the entire amount you’ve paid if you want to back out and haven’t filed a claim during that time. Otherwise, the refund is prorated, plus an administration fee.
Toco Car Warranty: Our Take
Toco has consistently high customer reviews and four extended warranty plans with limits up to 250,000 miles. However, Toco plans aren’t available in every state, and contracts aren’t transferable to new owners. We recommend looking at extended warranty providers like Endurance, Carchex, and Olive to get the market’s best vehicle service contracts.
Our Extended Car Warranty Recommendations
Our research team has rated the best extended auto warranty providers in the industry for their reputations, coverage levels, pricing, and customer service. As mentioned, Endurance and Carchex are two providers that consistently come out on top, and we also like Olive for its customer-first business practices.
If you’re looking for the peace of mind that an extended warranty can provide, start by getting a free quote from these providers using the tool below.
Endurance: Best Overall
Endurance offers direct-to-consumer extended warranties, which means that warranty services and claims are all handled by Endurance itself. We gave the provider a 4.6-star rating out of 5.0 and named it as the company with the Best Overall.
With Endurance, you have six plans to choose from and an exceptional benefits package. Five extended warranty plans offer varying levels of mechanical breakdown coverage, while a sixth plan combines warranty coverage with regularly scheduled maintenance. Endurance benefits include roadside assistance, rental car reimbursement, tire repairs and replacements, and key fob replacements.
Carchex: Best Industry Reputation
We gave Carchex our Best Industry Reputation award, since it has exceptional customer ratings and endorsements from industry leaders like Kelley Blue Book and Edmunds.com. It’s great for used cars, too, because of its quality coverage options for high-mileage vehicles. Like Toco, Carchex holds an A+ rating and accreditation from the BBB.
The extended warranty provider has five plans to choose from, as well as a variety of contracts within each plan tier. When comparing Carchex reviews to Toco reviews, both companies receive largely positive reactions from consumers.
Olive
Olive is an upstart extended warranty company hoping to shake up the industry. While many warranty providers are trying to bolster their online presence, Olive’s business model is already built around it.
The provider’s chief calling card is its simplicity. A digital-first interface simplifies the process of filing a claim, while below-average rates make payments easier to bear. Olive also doesn’t have a waiting period before you’re able to file a claim.
Toco Warranty: FAQ
Below are common questions consumers ask about Toco warranties.
Is Toco Warranty Legit?
Yes, Toco is a legitimate warranty provider. Toco Warranty Corporation was founded in 2013 and today has headquarters in West Hills, California. The provider is backed by AmTrust Financial Services. When looking for a legit third-party aftermarket warranty company, it’s always good to look at customer reviews from the BBB.
What is the best aftermarket warranty company?
We rate Endurance as the best aftermarket warranty company in the industry. Our expert review team ranked every major warranty provider and found Endurance to have comprehensive plans, competitive pricing, and strong customer service reviews. Our review team scored Endurance the highest, with a rating of 4.7 out of 5.0 stars.
Can you cancel a Toco warranty?
You can cancel your Toco warranty within the first 30 days of purchasing the vehicle service contract. If the auto extended warranty is canceled after the initial 30 days, you’ll be charged an administration fee.
Can you transfer a Toco warranty?
According to the sample contracts found on Toco’s website, drivers are unable to transfer their Toco vehicle service contracts upon selling the used car.
How We Rate Car Warranty Companies
Our review team extensively researches extended car warranty providers to deliver informed and unbiased assessments of leading companies. We evaluate several key rating factors that are important to consumers to determine which providers are the best in the industry:
- Reliability: Warranty providers that earn strong ratings from the Better Business Bureau (BBB), work with reliable partners and administrators, and have a long history in the warranty industry score well in this category.
- Coverage Plans: We take a close look at the coverage plans available through each provider, including how many are offered, maximum term limits, plan exclusions, and more. We also evaluate the added benefits companies include with their warranty plans, such as roadside assistance and trip interruption benefits.
- Pricing: Our team performs a secret shopper analysis for a variety of vehicles and coverage plans to get a sense of a provider’s average costs. We see how each company’s pricing, deductible options, and discount opportunities compare to competitors when determining this score.
- Transparency: We evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
- Customer Experience: We consider customer reviews and complaints from sites like the BBB and Trustpilot. Our team also reaches out to customer service reps during our secret shopper analysis to get a sense of the customer experience with each company.
