Omega Auto Care Review
Omega Auto Care scored 4.3 out of 5.0 from our research team for coverage and reliability and offers five warranty plans with considerable benefits.
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Key Points:
- Omega Auto Care offers five levels of extended warranty coverage, ranging from powertrain to comprehensive exclusionary plans.
- The company’s warranty plans come with considerable benefits and add-ons, including roadside assistance, tire protection, trip reimbursement, and maintenance.
- Warranty coverage from Omega Auto Care is solid, but it’s good to compare quotes with other providers before committing.
Omega Auto Care offers tiered extended warranty plans that protect everything from essential systems to high-tech and electrical components. However, the company doesn’t provide contract pricing information on its website, making comparison with other extended warranty providers difficult.
Each year, our research team collects data from dozens of car warranty companies to find the best extended car warranty providers. In this review, we’ll cover Omega Auto Care’s warranty coverage options, plan costs, customer reviews, and more. We’ll also talk about the extended warranty companies that ranked the highest in our research.
An extended car warranty refers to mechanical breakdown coverage offered by a vehicle manufacturer. However, this term is often mistakenly used to describe coverage from third-party companies. Independent providers offer similar protection through vehicle service contracts, but we’ve used the terms interchangeably in this article for convenience.
Omega Auto Care Reviews
Our research team rates warranty providers based on their reliability and industry reputation, coverage plans, affordability, transparency, and customer experience. See the table below to see how Omega Auto Care scored in each of these categories.
| Overall Rating | 4.3 |
|---|---|
| Reliability | 4.4 |
| Coverage Plans | 4.9 |
| Pricing | 3.9 |
| Transparency | 4.7 |
| Customer Experience | 3.6 |
Omega Auto Care scored lowest in transparency due to the absence of pricing information online. However, it got high marks for its coverage plans due to the wide range it offers. We also gave the provider our award for Best Maintenance Benefits, since it offers one year of complimentary maintenance coverage with every plan.
Omega Auto Care Customer Reviews
Omega Auto Care is accredited by the Better Business Bureau (BBB) and has an A+ rating. Customers on the platform rate the company 3.73 out of a possible 5.0 stars with over 332 reviews. Of 78 complaints closed in the last three years, 29 were closed during the previous 12 months.
On Google Reviews, 917 reviewing customers rank Omega Auto Care at 3.9 out of 5.0 stars. Recent reviews range from one to five stars, but the majority of new reviews have been negative.
Over 1,230 customer reviews average 3.8 out of a possible 5.0 stars from Trustpilot. Trustpilot ranks this score as average, but most reviews–61 percent–are five-star ratings. Recent reviews on the platform appear to be mixed, ranging from two to five stars.
Overall, positive customer feedback focuses on excellent customer service and an easy claims process, while complaints against Omega Auto Care note poor customer service and denial of coverage.
Is An Omega Auto Care Warranty Worth It?
Whether a vehicle protection plan from Omega Auto Care is worth it for you will depend on your budget, vehicle, and anticipated repair needs.
Omega Auto Care’s auto warranty coverage can provide peace of mind after factory warranty coverage for new vehicles ends. Extended warranty coverage eases the financial burden of unexpected car repair bills from mechanical failures. Since the company offers plans for high-mileage vehicles, its plans can especially benefit car owners interested in prolonging the life of their older vehicles or increasing their resale value.
About Omega Auto Care
Founded: 1968
BBB rating: A+
Coverage options: Five
Omega Auto Care is a vehicle service contract provider based out of Jacksonville, Florida. The company holds an A+ rating and accreditation from the BBB. Its website is easy to navigate and has a helpful interactive table that compares what each plan covers. Omega Auto Care warranty plans range from powertrain to exclusionary coverage and include unique benefits.
Omega Auto Care Warranty Cost
Extended warranty costs can vary based on different factors. During our research, we received quotes from Omega Auto Care that ranged from $2,850 to $4,200. Omega Auto Care’s warranty plans also require a deductible of $100 per repair visit. Customers can pay for their warranty in monthly installments.
Below, we show quotes we received for a 2017 Ford Explorer with 45,000 miles and a 2012 Honda Civic with 88,000 miles:
| Vehicle | Omega Auto Care Warranty Plan | Term Length | Total Cost |
|---|---|---|---|
| 2017 Ford Explorer | New Exclusionary Coverage | 5 years/75,000 miles | $3,048 |
| 2012 Honda Civic | Used Stated Coverage | 5 years/75,000 miles | $4,200 |
| 2017 Ford Explorer | Powertrain Enhanced Coverage | 5 years/75,000 miles | $2,856 |
Omega Auto Care warranty coverage is slightly more affordable than the average cost of extended warranties, which according to our research, is around $977 per year, or $4,885 total. These plans also offer long coverage terms and customizable levels of parts coverage.
Omega Auto Care allows cancellation of its extended warranty plans at any time. If a customer cancels within 30 days, the company will refund the entire purchase price. For those who cancel after 30 days, Omega Auto Care will provide a prorated refund for the unused portion of the warranty coverage.
Factors That Affect Omega Auto Care Warranty Cost
As with any extended car warranty, the final cost of the plan will be determined by several criteria, including:
- Level of coverage
- Vehicle make and model
- Vehicle model year
- Deductible amount
- Coverage location
To see how some of these factors might change the price of an extended warranty for your vehicle, request quotes from several providers before committing to a plan.
Omega Auto Care Warranty Coverage
Omega Auto Care offers a wide selection of coverage options, beginning with the company’s powertrain coverage and increasing in tiers to its exclusionary plan. The company offers sample contracts on its website detailing plan specifics, cancellation policies, and other critical information. Omega Auto Care warranty plans cover vehicles as old as 15 model years with up to 250,000 miles.
Omega Auto Care Warranty Plans
Omega Auto Care offers five warranty plans. The company’s Powertrain plan provides the lowest amount of coverage for a limited number of parts in select systems. From there, each plan’s coverage increases, with Used Stated coverage being the company’s highest level of stated component coverage. Used Stated covers most of the same parts and systems as the company’s New Exclusionary plan.
Omega Auto Care’s warranty plans have year and mileage limitations, though limits for some plans aren’t listed on the company’s website:
| Omega Auto Care Coverage Plan | Type of Coverage | Vehicle Eligibility |
|---|---|---|
| New Exclusionary | Exclusionary, covers most parts and repair | Up to 7 model years old or 100,000 miles |
| Used Stated Coverage | Stated component, includes all coverages in Enhanced, Plus, and Powertrain plans plus cruise control and other electric components. | Up to 10 model years old or 150,000 miles |
| Powertrain Enhanced | Stated component, includes all coverage in Plus and Powertrain and additional parts in each covered system | Not Listed |
| Powertrain Plus | Stated component, includes all coverages from Powertrain plan plus additional parts in each covered system | Not Listed |
| Powertrain | Stated component, covers select parts and repairs in the engine, transmission, drive axles, and transfer case | Up to 15 model years old or 250,000 miles |
Omega Auto Care doesn’t list available coverage terms on its website. During our research, our team received quotes for plans with terms of up to 5 years or 75,000 miles. Based on Omega Auto Care’s mileage and model year limits for plans, coverage appears to be renewable until a car ages out of its plan’s eligibility.
Take a closer look at systems covered by each Omega Auto Care warranty plan below:
| New Exclusionary | Used Stated | Powertrain Enhanced | Powertrain Plus | Powertrain | |
|---|---|---|---|---|---|
| Engine | ✓ | ✓ | ✓ | ✓ | ✓ |
| Transmission | ✓ | ✓ | ✓ | ✓ | ✓ |
| Cooling system | ✓ | ✓ | ✓ | ✓ | |
| Brake system | ✓ | ✓ | |||
| Electrical system | ✓ | ✓ | ✓ | ✓ | |
| Steering system | ✓ | ✓ | |||
| ABS Brake system | ✓ | ✓ | |||
| Heating & AC systems | ✓ | ✓ | ✓ | ✓ | |
| Fuel system | ✓ | ✓ | ✓ | ||
| Turbo/supercharger | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hi-tech components | ✓ | ✓ | ✓ | ||
| Suspension | ✓ | ✓ | |||
| All-wheel drive | ✓ | ✓ |
Omega Auto Care Warranty Benefits
Each warranty plan also comes with additional benefits, like roadside assistance, road hazard coverage, rental car reimbursement, trip interruption, and free maintenance.
Roadside Assistance Benefits
All Omega Auto Care plans come with roadside assistance benefits for the duration of the contract. Assistance includes the following:
- Towing
- Flat tire assistance
- Fuel delivery
- Vehicle fluid delivery
- Battery jumpstart
- Lockout services
- Concierge service
The plan gives drivers a $100 per instance of assistance coverage.
Road Hazard Coverage
Omega Auto Care offers Road Hazard Coverage, which covers tires only and is available with the company’s New Exclusionary, Used Stated, and Powertrain coverage plans. This benefit reimburses drivers for the cost of tire repair, up to $20 per occurrence.
If the tire can’t be repaired, Omega Auto Care will reimburse the driver for the cost to replace tires damaged as a result of a hazard on a public road. Reimbursements are limited to $100 per occurrence or $400 maximum for the life of the plan.
Rental Car Reimbursement And Trip Interruption
If your car breaks down, Omega Auto Care also offers rental car reimbursement in the amount of $30 per day. Coverage is limited to a maximum of $150 per occurrence.
If you’re stranded more than 100 miles from your home because of a breakdown, the contract also includes a trip interruption benefit that will cover $75 per day toward lodging for a maximum of three days or $225.
Maintenance
Another thing we like about Omega Auto Care is that it provides maintenance coverage on all contracts for one year, which isn’t standard in the third-party warranty industry.
Omega Auto Care doesn’t cover all manufacturer scheduled maintenance at necessary intervals, but it does cover the following:
- Oil changes: The maintenance plan covers up to three oil changes. You will be reimbursed $40 for standard oil changes. If you use synthetic oil or drive a larger engine like a V8 or diesel truck, you will be reimbursed $55 per oil change.
- Brake pads: Depending on your vehicle, you can get $100 or $130 toward brake pad replacements. This applies to all trucks, SUVs, and vehicles made by Acura, Audi, BMW, Cadillac, Infiniti, Jaguar, Lexus, Lincoln, Mercedes, Saab, Volkswagen, and Volvo.
- Battery: You can receive $100 toward one battery replacement. However, this is void if the battery failure is in conjunction with another auto repair.
- Cooling system: Omega Auto Care will reimburse you $40 for one cooling system service that includes a fluid drain, refill, and chassis lubrication.
- Safety inspection: The maintenance plan covers one safety inspection, including wiper blade replacements.
The maintenance agreement is separate from the coverage contract and begins 30 days after coverage begins. It lasts for 12 months after that.
What Does Omega Auto Care Not Cover?
You have some obligations as the driver to maintain a contract with Omega Auto Care. For example, you must change your oil and filter within 60 days of beginning a contract unless you’ve had that done within the past six months. You must also get oil changes every six months or 5,000 miles.
Additionally, you’re required to follow all manufacturer-recommended services and keep all your receipts. If you have failed to adequately maintain a covered part, Omega Auto Care can deny payment for that part. Most service companies and manufacturers won’t pay for a part that failed because of neglect or abuse, which makes sense.
As far as warranties go, these requirements are relatively standard. It’s also good to note that Omega Auto Care doesn’t compare the New Exclusionary plan to a bumper-to-bumper warranty. It excludes a fair bit more than a standard bumper-to-bumper warranty, like exhaust systems, catalytic converters, belts, and safety restraint systems.
How To Get A Quote And File A Claim
For an Omega Auto Care quote, visit the Omega Auto Care website or call 877-850-0443. A customer service representative will walk you through your coverage options and explain rates.
If you’re already an Omega Auto Care contract holder, you can go to any licensed repair facility certified by the National Institute for Automotive Service Excellence (ASE®) for repairs. Once there, go over the problem with the mechanic and allow them to diagnose the issue. The repair facility then needs to speak to Omega Auto Care directly and receive authorization to perform the repair. Omega Auto may pay the shop directly minus your deductible, or you might have to file a claim to receive reimbursement.
Omega Auto Care Vs. Manufacturer Extended Warranties
Manufacturer extended warranties guarantee the use of brand-name parts during repairs and other unique benefits. However, third-party extended warranties like those offered by Omega Auto Care offer customizable protection, affordable payments, and purchase flexibility.
Typically, a manufacturer extended warranty must be purchased directly from the manufacturer while the existing new car or CPO warranty coverage is still in effect. In contrast, drivers can purchase Omega Auto Care’s warranties at any time during the life of the vehicle, up to a limit of 250,000 miles or 15 model years.
Manufacturers also typically offer one level of extended warranty coverage, occasionally with roadside assistance or service add-on options. Omega Auto Care offers five coverage options, each available with rental car reimbursement, roadside assistance, and other benefits.
Omega Auto Care: Our Take
Omega Auto Care is among our top picks for extended warranty providers. With five levels of coverage and attractive benefits, the company’s coverage is a good choice for drivers of both new and used vehicles. However, Omega Auto Care doesn’t offer an online quote process.
Our team recommends comparing warranty coverage options and pricing from other companies before committing to an Omega Auto Care plan.
Car Warranty Companies Like Omega Auto Care
We researched dozens of extended warranty companies to find the best ones in the industry. If you’re looking to compare quotes, our top picks are Endurance and Carchex.
Endurance: Best Overall
After our research, we gave Endurance our award for Best Overall provider. Endurance offers six warranty plans ranging from basic to comprehensive, and plan terms range up to 8 years or 200,000 miles. We like Endurance because the company pays directly for company repairs and allows drivers to schedule services at any of over 350,000 ASE-certified repair shops in the U.S.
Endurance is a popular choice among warranty shoppers and receives positive feedback from customers on Trustpilot. Plan prices are competitive, and the company offers a wide range of discounts to help make plans more affordable.
Carchex: Best Industry Reputation
Carchex holds an A+ rating from the BBB, earning it our award for Best Industry Reputation. The company offers five warranty plans with benefits, including roadside assistance, rental reimbursement, and trip interruption coverage.
Plan terms range up to 10 years/250,000 miles, and coverages extend from essential powertrain coverage to exclusionary plans similar to a bumper-to-bumper warranty. Carchex partners with numerous companies in the automotive industry to provide quality service and automotive information to customers.
Omega Auto Care: FAQ
Below are some of the most frequently asked questions about Omega Auto Care warranty coverage:
Is Omega Auto Care a legit company?
Yes. Omega Auto Care is accredited by the BBB and holds an A+ rating on the platform. The company also has a 3.9 out of 5.0-star rating based on over 917 Google customer reviews and a 3.8 out of 5.0-star rating on Trustpilot.
How do I cancel my Omega Auto Care warranty?
To cancel your Omega Auto Care vehicle service contract, contact the company’s Client Services department at (877) 850-0443.
What is the highest-rated car warranty company?
Our team rates Endurance 4.6 out of 5.0 stars and gives it our award for Best Overall provider for 2023. Carchex, autopom!, Olive, and Carshield follow Endurance to round up our top five extended warranty providers.
How We Rate Car Warranty Companies
Our review team extensively researches extended car warranty providers to deliver informed and unbiased assessments of leading companies. We evaluate several key rating factors that are important to consumers to determine which providers are the best in the industry:
- Reliability: Warranty providers that earn strong ratings from the Better Business Bureau (BBB), work with reliable partners and administrators, and have a long history in the warranty industry score well in this category.
- Coverage Plans: We take a close look at the coverage plans available through each provider, including how many are offered, maximum term limits, plan exclusions, and more. We also evaluate the added benefits companies include with their warranty plans, such as roadside assistance and trip interruption benefits.
- Pricing: Our team performs a secret shopper analysis for a variety of vehicles and coverage plans to get a sense of a provider’s average costs. We see how each company’s pricing, deductible options, and discount opportunities compare to competitors when determining this score.
- Transparency: We evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
- Customer Experience: We consider customer reviews and complaints from sites like the BBB and Trustpilot. Our team also reaches out to customer service reps during our secret shopper analysis to get a sense of the customer experience with each company.