Fenix Protect Reviews
While Fenix Protect offers seven levels of coverage to consumers, its reputation could use some work. Learn more about Fenix Protect in this review.
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Key Points:
- Fenix Protect offers seven levels of protection for both new and used vehicles with up to 500,000 miles on them, an impressive mileage limit in the industry.
- Despite a solid Trustpilot rating, Fenix Protect holds a low rating and customer review score with the BBB as well as a consumer warning for misleading sales tactics.
- If you’re considering Fenix Protect for your extended warranty needs, we encourage you to check out other, more reputable providers in your search.
Having an extended warranty could help you avoid unexpected bills and provide peace of mind. A vehicle service contract covers many common repairs. It can be used to supplement a manufacturer’s warranty, or it can provide coverage after the original warranty has expired.
In this article, we’ll give you the details on Fenix Protect. The company focuses on extended warranties, and its plans cover both new and used vehicles. We recommend getting free quotes from several providers and comparing costs and coverage.
An extended car warranty refers to mechanical breakdown coverage offered by a vehicle manufacturer. However, this term is often mistakenly used to describe coverage from third-party companies. Independent providers offer similar protection through vehicle service contracts, but we’ve used the terms interchangeably in this article for convenience.
Our Fenix Protect Warranty Review
Fenix Protect has been in the extended warranty business for over ten years. However, this doesn’t mean it offers consistently excellent service to consumers. While it has a high rating through Trustpilot, other online sources paint a different picture.
Fenix Protect, Ltd. is an alternate business name for American Automotive Service Solutions, Inc. The Better Business Bureau (BBB) has posted an alert regarding American Automotive Service Solutions, telling consumers to use caution when considering this company. It also holds a C+ rating and a 1.0 out of 5.0 star customer review rating with the BBB. Overall, we feel that other providers with better customer review ratings would be worth pursuing over Fenix Protect.
See the table below for our overall rating for the company and a breakdown of this score by rating category.
| Overall Rating | 3.8/5.0 |
|---|---|
| Reliability | 3.3 |
| Coverage Plans | 4.2 |
| Pricing | 4.0 |
| Transparency | 3.5 |
| Customer Service | 3.7 |
Fenix Protect Customer Reviews
Fenix Protect doesn’t have a great customer review rating through the BBB. It currently holds a 1.0 out of 5.0-star rating with the company. However, Fenix Protect has a 4.0 out of 5.0-star rating through Trustpilot.
Positive Fenix Protect reviews praise helpful customer service representatives and affordable payment plans. Negative comments about Fenix Protect revolve around the marketing tactics the company employs, such as letters that seem like official notices from a car manufacturer with no company name on them. Others simply refer to the company as a scam.
About Fenix Protect
Based in Addison, Texas, Fenix Protect has sold auto service contracts for over ten years. The company says it offers some of the top plans at competitive prices. Fenix Protect sells extended warranties administered by Black Diamond Administrative Company. Its plans cover a variety of repairs for both new and used vehicles with a wide range of mileage.
Fenix Protect claims to have a no-pressure sales and customer service policy. It says representatives explain plan options and pricing, answer questions, and help customers make decisions that suit their needs and budget. After choosing a plan online, a customer can sign a contract and choose from multiple payment options.
Fenix Protect Warranty Plans
Fenix Protect offers seven plans with a variety of coverage options. Two plans cover new vehicles, while five are designed for used vehicles. We were impressed that one plan covers cars with up to 500,000 miles–well above standard industry limits.
Fenix doesn’t offer sample contracts for you to browse through, which makes it difficult to understand what exactly is covered without making a phone call to a customer service representative. Still, the company does offer the information we’ve outlined in the sections below.
Fenix Protect New Vehicle Plans
See the table below for an outline of what Fenix Protect’s new vehicle plans cover.
| Fenix Protect Plan | Details |
|---|---|
| Triple Diamond | Fenix Protect’s highest level, an exclusionary protection plan. It can cover vehicles with up to 70,000 miles on them. |
| Double Diamond | Fenix says this is its most popular plan for new vehicles, offering comprehensive coverage for cars with less than 80,000 miles. |
Fenix Protect Used Vehicle Plans
Fenix Protect offers more plans for used cars than new cars. However, most of these plans are some variation of a powertrain warranty. See them outlined below.
| Fenix Protect Plan | Details |
|---|---|
| Double Diamond | A variation of the plan for new cars, this provides comprehensive coverage for cars with less than 100,000 miles. |
| Diamond | Also known as an enhanced powertrain coverage plan, this can be purchased for cars with less than 125,000 miles. |
| Emerald | This is advertised as the best powertrain plan for cars with less than 150,000 miles. |
| Ruby | Powertrain coverage for cars with less than 175,000 miles. |
| Sapphire | Basic powertrain coverage for cars with less than 500,000 miles. |
Systems that may be covered depending on your plan choice include the engine, transmission, transfer case, steering, electrical, suspension, cooling system, fuel system, air conditioner, and more. Be sure to read the fine print of your contract before agreeing to a plan to understand exactly what’s covered on your car.
Fenix Protect Warranty Perks
All extended warranties offered by Fenix Protect cover roadside assistance. That includes:
- Emergency lockout assistance
- Delivery of vehicle fluids
- Concierge services
- Flat tire changes
- Jump starts
- Towing
Fenix Protect Warranty Exclusions
Fenix Protect doesn’t offer much information about warranty exclusions. However, there are standard exclusions you can expect with any extended vehicle service contract:
- Routine maintenance, like oil changes
- Damage from improper maintenance
- Damage covered by car insurance
- Damage from the environment
- Vehicle wear and tear
Fenix Protect Costs
Fenix Protect doesn’t offer plan costs online. You’ll need to call the customer service phone number found on its website or use the online quote tool to get an estimate.
Our research team gathered quotes from the top-rated providers in our review of the best extended warranty companies in the industry. From this research, we found that the average car warranty costs $2,029 per year of coverage. Of course, yearly costs by plan level will vary, which you can see in the table below.
| Extended Warranty Type | Yearly Coverage Costs |
|---|---|
| Exclusionary | $4,197.00 |
| Mid-Level | $937.00 |
| Powertrain | $953.00 |
**Mid-Level and Powertrain cost data are pulled from 2023.
Your total yearly costs will likely vary from the averages above, as your vehicle make, model, mileage, and chosen plan will all influence what you pay for protection. The best way to find out what you’ll pay with a provider is to get a free quote.
Fenix Protect Quotes
Customers can use the online quote form or call to request information on vehicle service contracts. After Fenix Protect receives information on the vehicle’s year, make, and model, a customer service representative can reach out and provide information coverage options. There is no obligation to purchase an extended warranty.
Fenix Protect Claim Process
If you need to file a claim, you’ll need an administrator and an authorized repair facility to verify that the part needs to be repaired or replaced. Once the administrator has determined that your plan covers it, the claim will be authorized.
In most cases, a repair must be pre-approved before a mechanic does the work. If you don’t get the necessary authorization, you may have to pay the repair costs out of pocket.
If you purchase a vehicle protection plan from Fenix Protect, you will need regular vehicle maintenance done at an authorized repair facility to keep the plan valid. You may be asked to provide proof that you have kept up with maintenance.
Installing aftermarket parts may void a service contract. If you have questions, check with the plan administrator.
Fenix Protect Reviews: Our Take
Fenix Protect offers extended warranties that can help you avoid expensive repair bills for both new and used vehicles. Although the company touts its impressive track record when it comes to customer service, enough consumers have complained about Fenix Protect’s poor customer service to prompt a warning from the BBB.
If you’re set on a plan with Fenix Protect, we advise consumers to use caution, make sure a representative has answered all questions to their satisfaction, request a detailed written explanation of a plan, and review the document carefully before agreeing to purchase. Even so, we encourage you to research other options with better track records.
Our Extended Car Warranty Recommendations
When it comes to extended warranties, companies vary in terms of what they cover, how much their plans cost, and how well they treat their customers. We reviewed numerous extended warranty companies and found Endurance, Carchex, and CarShield to be great choices.
Before you select a plan, you should compare options and get quotes from several vehicle service contract providers to choose an extended warranty that matches your needs and budget. If you’re ready to start now, you can use the free quote tool down below.
Endurance: 4.6 Stars
Endurance is our pick for Best Overall out of all of the car warranty companies in the industry. There are hundreds of positive Endurance warranty reviews online, and the company has earned a place on Inc. magazine’s Inc. 5000 list as one of the nation’s fastest-growing private companies numerous times.
Endurance offers six levels of coverage. The first five are extended warranties with varying levels of coverage to protect against mechanical breakdowns. The last Endurance plan is a combination between an extended auto warranty and a maintenance contract. As a new customer, you will also gain access to additional perks through the Endurance Elite Benefits, including roadside assistance and rental car reimbursement.
Carchex: 4.4 Stars
Carchex is our pick for the provider Best Industry Reputation. The company has earned an A+ rating from the Better Business Bureau, as well as accolades from Kelley Blue Book, Carfax, Edmunds.com, and the Vehicle Protection Association. It’s great for used cars, too, as its plans can last up to 250,000 miles on cars up to 20 years old.
Customers are often confused and frustrated when they don’t understand what a plan covers or how much it will cost and appreciate companies that provide straight answers. Carchex makes its coverage options and pricing clear, which our team values highly.
Carchex offers five tiers of warranty coverage to consumers. It also provides sample contracts online, so customers can understand a plan before making a decision.
CarShield: 4.4 Stars
We named CarShield as the extended warranty provider that has Best Flexible Payment Plans. We appreciate CarShield’s flexible coverage options, including month-to-month contracts for customers who would prefer not to make a long-term commitment. It also offers plans for both new and used cars, as well as plans for specialty vehicles and cars with advanced electronics.
Payments for approved claims are made directly to repair shops, and customers can choose plans with low or no deductible. CarShield’s service contracts offer other benefits, such as 24/7 roadside assistance and rental cars, in some cases.
Fenix Protect Reviews: FAQ
Below are some commonly asked questions about Fenix Protect.
Is Fenix Protect a legitimate company?
Yes, Fenix Protect is a legitimate company that’s been in business for over ten years. However, its legitimacy is brought into question by its poor customer reviews and a consumer warning issued for the company by the BBB.
Is buying an extended warranty worth it?
Buying an extended warranty may be worth it if you don’t have extra cash to cover unexpected vehicle repair bills, which frequently cost hundreds of dollars.
Who is the best car protection company?
We rated Endurance as our top pick for extended protection. It provides six plans to choose from, has excellent customer reviews, and offers extensive benefits with its Endurance Elite package, which is free for a year with all warranty contracts.
How We Rate Car Warranty Companies
Our review team extensively researches extended car warranty providers to deliver informed and unbiased assessments of leading companies. We evaluate several key rating factors that are important to consumers to determine which providers are the best in the industry:
- Reliability: Warranty providers that earn strong ratings from the Better Business Bureau (BBB), work with reliable partners and administrators, and have a long history in the warranty industry score well in this category.
- Coverage Plans: We take a close look at the coverage plans available through each provider, including how many are offered, maximum term limits, plan exclusions, and more. We also evaluate the added benefits companies include with their warranty plans, such as roadside assistance and trip interruption benefits.
- Pricing: Our team performs a secret shopper analysis for a variety of vehicles and coverage plans to get a sense of a provider’s average costs. We see how each company’s pricing, deductible options, and discount opportunities compare to competitors when determining this score.
- Transparency: We evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
- Customer Experience: We consider customer reviews and complaints from sites like the BBB and Trustpilot. Our team also reaches out to customer service reps during our secret shopper analysis to get a sense of the customer experience with each company.
