ShipLux Reviews
ShipLux offers flexibility and a variety of car shipping services. See how ShipLux compares to other auto transport companies and what customers think in our review.
From our #1 rated provider, 
Key Points:
- The company offers shipping services to any destination in the world.
- The quotes received from the provider reflected the average cost range respondents paid to ship their cars in our 2023 survey, which was between $1,001 and $1,500.
- ShipLux specializes in shipping luxury cars, and also offers a solid range of transport services, including: open and enclosed shipping, alternative vehicle shipping, and international shipping.
Our review team takes a deep dive into the top shipping providers every year. We analyze hundreds of online reviews, mystery shop companies and collect dozens of quotes. After 300 hours of research, we rate ShipLux 3.9 out of 5.0 stars.
Since car shipping costs depend largely on your vehicle and transportation needs, we recommend comparing rates from the top car shipping companies. Compare ShipLux to other leading vehicle movers to find the best price and shipping option for you.
Our Methodology and Review Process
We consider reliability, pricing, services, and customer experience when reviewing car shipping providers. The sections below provide additional information on these categories and how ShipLux measures up in each of them.
Reliability: 3.9
ShipLux started shipping vehicles in 2018. Because it’s a relatively young company, there aren’t many past customer reviews online. However, Shiplux is accredited by the Better Business Bureau and holds an A- rating. It’s also available in all 50 states. We give the company a 3.9-star rating for reliability.
Pricing: 3.6
Our team collected quotes from the company for shipping a 2019 Mazda CX-5 on different shipping routes using both open and enclosed transport. We give ShipLux a 3.6-star rating for pricing. Open transport involves shipping your car on an open-air trailer while enclosed transport means your car’s shipped on an enclosed trailer. Enclosed offers more protection, but is more expensive.
Services: 4.6
ShipLux offers plenty of shipping options, including open and enclosed transport. The company also ships your vehicle door-to-door instead of terminal-to-terminal, making it more convenient for customers, but more expensive. We give ShipLux 4.6 stars for offering a wide range of shipping services, with a specialty in luxury vehicles.
Customer Experience: 3.8
ShipLux has decent, but few customer reviews as it’s a young company. The provider became accredited by the BBB in 2022 and customers give it an average review score of 3.7 stars out of 5.0 on the site. These facts, along with an option not being present for customers to receive instant online quotes, prompt us to give a 3.8-star rating for customer experience.
ShipLux Overview
Founded: 2018
Headquarters: Miami
Service area: The United States and international destinations
ShipLux is an auto transport broker established in Miami in 2018. The company specializes in shipping luxury cars, promising what it calls “white glove service” for every transport. Beyond high-end car shipping, the company offers transport services for a wide range of vehicles, including motorcycles and RVs.
ShipLux also offers shipping services all across North America, including Hawaii, Alaska, and across the border to Canada. The company accommodates international transport as well, promising it can ship a vehicle between any two countries.
ShipLux Customer Reviews
Our research team analyzed nearly 1,000 customer reviews from 24 providers to get an idea of who offered the best customer experience. Because ShipLux is such a young company, there aren’t a ton of past customer reviews. The BBB gives the organization an A- rating.
ShipLux only has 45 reviews on the BBB website, yielding an average rating of 3.7 out of 5.0. The company also has few reviews on Trustpilot, but they yield an impressive 4.6 out of 5.0 stars.
Positive ShipLux Reviews
Customers who review ShipLux positively tend to praise the company for its helpful agents and accommodating shipping options.
“I would highly recommend them for your shipping needs. I was in contact with them throughout the entire process and was never left in the dark. My motorcycle was shipped in an enclosed trailer and arrived in perfect condition.”
– Denise J. via BBB
“I shipped my three classic cars with ShipLux from Canada to Florida. Everything went perfect and stress-free. I give them an A+ and will most definitely use them again.”
– Denise Z. via BBB
ShipLux Complaints
Not every customer is satisfied with their ShipLux shipping experience. Negative experiences sometimes involve mix-ups with car carriers and untimely deliveries.
“Shipped [a] Porsche race car from Florida to Utah and agreed to a small three-car enclosed vehicle. Vehicle arrived in an open transport multi-car filthy and with no sensible way to unload it safely. Paid additional fee to another company to unload and detail.”
– Phil via BBB
“They had a tow truck company land in my yard without notice they were coming and were over a month late. The car was supposed to be delivered on September 15. They didn’t show up until October 18, unannounced.”
– RJ via BBB
ShipLux Auto Shipping Services
ShipLux takes pride in offering a wide variety of shipping services. Although the company specializes in luxury car shipping in the United States, including Alaska and Hawaii, its website says it can ship any car anywhere – even internationally.
Here are the shipping options you have with ShipLux:
- International shipping: According to the company’s website, you can move your car to and from any country in the world.
- Alternative vehicle shipping: ShipLux can transport other types of vehicles besides cars, including golf carts, RVs, and motorcycles.
- Open shipping: Using an open car carrier is the cheaper way to ship your car, but it leaves your vehicle exposed to the elements.
- Enclosed shipping: Shipping your car in an enclosed trailer is more expensive than open shipping, but it keeps your vehicle protected from road debris and weather.
- Exotic and classic car shipping: ShipLux offers extra care service for shipping rare and vintage vehicles, usually at an additional cost.
- Door-to-door shipping: ShipLux doesn’t offer terminal-to-terminal shipping. Instead, it only has the more expensive option of door-to-door transport.
An August 2023 survey our research team conducted found that 36 percent of respondents used open transport while 29 percent used enclosed transport. Enclosed transport may offer more protection, but open is more popular for its cheaper cost.
ShipLux Extras And Add-Ons
An uncommon option ShipLux offers is driveaway service. Most auto shipping carriers make stops along their routes, picking up and delivering different vehicles. But as part of ShipLux’s “White Glove” service promise, its driveaway shipping option provides one driver dedicated to taking your car – and only your car – from pickup location to delivery destination.
ShipLux has its own communication service, allowing you to contact the driver assigned to your shipment directly. ShipLux says its service is available 24/365, ensuring you can get updates at any moment.
ShipLux Cost
Because ShipLux is a car shipping broker, it doesn’t publish rates on its website. You’ll need to use its quote tool to request a car shipping quote online. ShipLux partners with trucking companies as carriers to provide customers with quotes. ShipLux estimates that the average cost of enclosed car shipping is around $1 per mile, or $1,500 cross-country.
Our team collected over 500 data points to best illustrate what your experience with the company would look like instead. To give you a general idea of auto shipping costs, here are the national averages for shipping. All apply to a 2019 Mazda CX-5:
| Shipping Route | Approximate
Mileage | Type of
Transport | National
Average Cost |
|---|---|---|---|
| Chicago, IL to Nashville, TN | 470 | Open | $664 |
| Phoenix, AZ to Minneapolis, MN | 1,640 | Open | $1,192 |
| Phoenix, AZ to Minneapolis, MN | 1,640 | Enclosed | $1,836 |
| Boston, MA to Los Angeles, CA | 2,985 | Open | $1,476 |
What Affects Car Shipping Costs?
We spent 300 hours researching the ins and outs of the auto shipping industry. Many factors are considered when determining the cost of shipping your vehicle, including:
- Cost of fuel
- Shipping distance
- Vehicle size and weight
- Pickup and destination locations
- Vehicle condition and operability
- Type of vehicle transportation, whether open or enclosed
- Season (January and the summer months tend to be more expensive)
ShipLux requires you to pay a deposit at the time of booking. You’ll pay the remaining balance when your car arrives.
How To Ship A Car With ShipLux
If you’re wondering how to ship a car with ShipLux, the company explains its process across the website. Since ShipLux is a shipping broker, not a carrier, it doesn’t own trucks. Instead, it uses a vast network of vetted carriers and its proprietary communication system to give you full transparency.
To begin the process, use the quote tool on the ShipLux website to enter your vehicle’s make and model, pickup and delivery locations, and time frame. Once a ShipLux agent fulfills your quote request, you can decide whether to move forward.
If you do, ShipLux will pair you with one of their many vetted carriers to ship your vehicle. You will be given the carrier’s contact information, meet up at the agreed upon location on the pickup date, and sign a bill of lading before your car embarks on its shipping journey.
A bill of lading is important as it serves as an agreement between the carrier and customer to deliver your vehicle to the agreed upon delivery location. It also serves as a document to keep track of any pre-existing damage to your vehicle so that you’re not liable for any damage sustained during shipment.
ShipLux: Conclusion
We rate ShipLux 3.9 out of 5.0 stars for its decent reputation within the industry and full range of services. The company’s young age shows in its low amount of customer reviews on sites such as the BBB. Despite being one of the new kids on the block in auto shipping, ShipLux has potential to grow into one of the top shipping companies for luxury vehicles.
ShipLux Auto Transport Competitors
Depending on your shipping needs, ShipLux may be the auto transport company for you. To ensure you’re getting the best price, however, we recommend getting free quotes from additional providers. Below are two auto shipping companies worth checking out.
Montway Auto Transport: 4.7 Stars
Montway Auto Transport offers car shipping services nationwide, including to Alaska and Hawaii. Customers generally regard Montway as very trustworthy, often noting in reviews that the shipping broker has excellent customer service and low prices.
Montway doesn’t guarantee pricing, but most customers say the company has relatively affordable rates for its variety of services. In our industry-wide review of car shipping companies, we name Montway Auto Transport Best Overall.
Sherpa Auto Transport: 4.4 Stars
Unlike ShipLux and Montway Auto Transport, Sherpa Auto Transport guarantees its pricing. This means it will pay the difference if a shipper charges more than its original quote, protecting the customer from unexpected costs. The car shipping company offers service to all 50 states.
ShipLux Auto Transport Reviews: FAQ
Below are frequently asked questions about ShipLux:
Is ShipLux a reputable company?
The BBB gives ShipLux an A- rating and accreditation, indicating that it’s a reputable company. Customer reviews on the BBB’s website give ShipLux an average of 3.8 out of 5.0 stars.
Is ShipLux a broker?
ShipLux is a fully licensed auto transport broker. The company is registered with United States Department of Transportation under Broker MC #92282 and USDOT #3129383.
How long will it take for my car to be picked up?
Unless you choose expedited pickup, you can generally expect your car to be picked up within 12 to 72 hours of placing your shipping order.
Where is ShipLux located?
ShipLux is headquartered in Miami, but can ship vehicles to and from anywhere in the country.
Is ShipLux insured?
ShipLux is fully licensed and bonded. It provides liability and cargo insurance to cover your vehicle during the shipping process.
How We Rate Auto Shipping Companies
Our review team extensively researches car shipping providers to deliver informed and unbiased assessments of leading companies. We evaluate several key rating factors that are important to consumers to determine which providers are the best in the industry:
- Reliability: Providers that earn strong ratings from the Better Business Bureau (BBB) and have a long history in the auto transport industry score well in this category.
- Services: We take a look at what types of transport services are available through each company, including open and enclosed transport, door-to-door shipping, and more. Those with wider service selections are more likely to meet consumers’ needs.
- Pricing: Our team performs a secret shopper analysis to get quotes for a variety of shipping routes and services. We compare each company’s costs to industry average prices to see how it stands up to the competition.
- Customer Experience: We consider customer reviews on sites like the BBB and Trustpilot to better understand the consumer experience. Car shipping companies with convenient quote processes also perform well in this category.
